Medilinka ApS · CVR 44347644 · Consumer Rights in Denmark and the EU
14-Day Right of Withdrawal (EU Consumers): As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason.
You may return physical books within 14 days of receipt for a full refund, provided that:
Email [email protected] with your order number and reason for return.
Pack the book securely in its original packaging. Include a copy of your order confirmation.
Send to: Medilinka ApS, Returns Department, Copenhagen, Denmark. Return shipping is at your expense unless the item is defective.
Once received and inspected, we will process your refund within 14 days to your original payment method.
Due to the nature of digital products, we generally cannot offer refunds once the content has been downloaded or streamed. However, exceptions apply:
If you receive a defective or incorrect item, we will cover the return shipping cost and provide a full refund or replacement at no additional charge. Please contact us within 14 days of receipt.
For subscription services, you may cancel at any time. Your access will continue until the end of the current billing period. No partial refunds are provided for unused portions of the subscription period.
For return inquiries, contact us at [email protected] or through your account dashboard.